ICBC Injury Recovery at Balance Lab
Have You Been Injured in a Car Accident?
If you’ve been involved in a car accident as a driver, cyclist, or pedestrian, getting the right treatment quickly is essential for your recovery. At Balance Lab, we provide expert care to help you heal, and we directly bill ICBC—so you don’t have to worry about upfront costs.
ICBC Enhanced Care Coverage
Under ICBC’s Enhanced Care, you are automatically covered for pre-approved treatments during the first 12 weeks after your crash. This time can go by quickly, so book your appointments as soon as possible to maximize your benefits.
during the first 12 weeks after your crash.
Pre-Approved Treatments Available to You
No referral is needed from a doctor or nurse practitioner, and you don’t need ICBC approval. Simply provide your Personal Health Number (PHN) and your ICBC claim number, and you can access the following treatments:
- Physiotherapy
- Chiropractic Care
- Acupuncture
- Registered Massage Therapy (RMT)
- Kinesiology (Active Rehab)
ICBC Injury Recovery
ICBC Injury Recovery
Why Choose Balance Lab?
Start Your Recovery Today
Take advantage of your ICBC benefits and begin your healing process with Balance Lab.
If you have your claim number, call us to schedule your appointment.
Type of Health Care Provider
If you have your claim number, call us to schedule your appointment.- 25 Physiotherapist
- 25 Chiropractor
- 12 Registered Massage Therapist
- 12 Kinesiologist
- 12 Counsellor
- 12 Acupuncturist
ICBC Car Accident Treatment FAQ
What treatments does ICBC cover in the first 12 weeks?
Under ICBC Enhanced Care, pre approved treatments in the first 12 weeks after a crash include up to 25 physiotherapy visits, 25 chiropractic visits, 12 massage therapy visits, 12 acupuncture visits and 12 active rehab (kinesiology) visits.
Do I have to pay anything for ICBC treatment at Balance Lab Wellness?
No. We bill ICBC directly and charge no extra fees on top of ICBC coverage, so there is nothing to pay out of pocket for covered treatments. Late cancellation and missed appointment fees are not covered by ICBC.
Do I need a referral or ICBC approval to start treatment?
No. Drivers, passengers, cyclists and pedestrians can start treatment in the first 12 weeks with no referral and no ICBC approval. You just need an ICBC claim number.
What should I bring to my first ICBC visit?
Bring your ICBC claim number and your BC Personal Health Number (PHN), plus any imaging reports or doctor's notes related to your injury.
What if I need more treatment after 12 weeks?
Your practitioner can submit a treatment plan to ICBC to request more sessions. Our front desk will tell you when you are getting close to your limit and guide you through the process.
Can I get ICBC treatment in Korean or Chinese?
Yes. Our team provides care in English, Korean and Chinese. Tell our front desk your preferred language when you book.
More questions? See our full FAQ, meet the team, or call 604-552-8266.