Frequently Asked Questions

No. You can book any of our services directly, and no referral is needed for ICBC claims either. Some extended health plans ask for a doctor’s note before they reimburse certain treatments, so it is a good idea to check your plan.

You can book online at any time and choose the service, practitioner, and time that suit you. You can also call us at 604-552-8266.

After you book, we will email you an intake form to complete before your visit. Please arrive a few minutes early. Your practitioner will review your health history and goals, assess the problem, and in most cases begin treatment the same day. Wear comfortable clothing that is easy to move in.

Please bring:

• Your extended health insurance card, if you would like us to direct bill
• Your ICBC claim number and BC Personal Health Number (PHN), if you were in a car accident
• Any imaging reports or doctor’s notes related to your concern

Here is a quick guide. If you are still unsure, call us and our front desk will help you choose.

• Physiotherapy: sports and work injuries, back, neck and joint pain, vertigo and dizziness
• Chiropractic: back and neck pain, headaches, stiffness and limited movement
• Registered massage therapy: muscle tension, stress, swelling, and recovery after injury
• Acupuncture: pain, stress, migraines, and menstrual discomfort, with cupping also available
• Active rehab (kinesiology): guided exercise to rebuild strength and get back to daily life
• Naturopathic medicine: hormone and women’s health, weight management, lab testing, and IV therapy

Yes. We direct bill ICBC and major extended health insurance providers, so in many cases you only pay the portion your plan does not cover. Coverage varies from plan to plan, so we recommend checking your benefits before your visit.

Yes, once you have an ICBC claim. Under ICBC Enhanced Care, drivers, passengers, cyclists, and pedestrians can start treatment in the first 12 weeks after a crash with no referral and no ICBC approval needed. We bill ICBC directly, so there is nothing to pay out of pocket for covered treatments. Just bring your claim number and PHN.

Treatments covered in the first 12 weeks:

• Physiotherapy25
• Chiropractic25
• Massage therapy (RMT)12
• Acupuncture12
• Active rehab (kinesiology)12

Learn more about ICBC care at Balance Lab

If you need care beyond the covered visits or past 12 weeks, your practitioner can submit a treatment plan to ICBC to request more sessions. Our front desk will let you know when you are getting close to your limit and guide you through the process.

Private (non ICBC) fees: physiotherapy initial assessment $130 for 45 minutes, follow ups from $100 for 30 minutes; chiropractic initial visit $120, follow ups $75; registered massage therapy from $90 for 30 minutes; acupuncture from $90 for 30 minutes; kinesiology $95 for 45 minutes; naturopathic initial consultation $250. We direct bill most extended health plans, and ICBC patients pay no extra fees. Fees are as listed in our online booking in October 2026 and may change.

Our team includes physiotherapist Shahzad Ali Syed, chiropractor Dr. Jin Ho Kim, registered massage therapists Chunghyo (CK) Kim, Justin Kim and Hyeri Na, acupuncturists Joonsoo Lee, Kyungmi (Kayla) Im and Anita Wong, kinesiologists Martin Law and James Lee, and naturopathic doctor Dr. Amy Joo. Meet the team.

It depends on your condition, how long you have had it, and your goals. After your first assessment, your practitioner will explain what they found and recommend a plan, then adjust it as you improve.

Shockwave therapy uses sound waves to stimulate healing in stubborn tendon and soft tissue problems, such as plantar fasciitis, tennis elbow, and Achilles or shoulder tendinitis. Each area takes about 5 to 10 minutes, with no needles and no downtime. You may feel some discomfort during treatment, and mild redness afterward is normal.

Many extended health plans cover custom orthotics, but some require a doctor’s prescription first, so please check your plan before your appointment. Your orthotics are made from a 3D scan of your feet after a gait and posture assessment with our chiropractor.

Prenatal massage is suitable for most healthy pregnancies, and your RMT will position you safely and comfortably at every stage. Please let us know how far along you are when you book, and check with your doctor or midwife first if your pregnancy is considered high risk. We also offer postnatal massage to support your recovery after birth.

Our naturopathic doctor focuses on finding the root cause of your health concerns. Common reasons patients visit include hormone and women’s health, weight management, food sensitivity testing, and lab testing. Pap tests, IV therapy, and prolotherapy are also available.

We are at 203-901 Lougheed Hwy, Coquitlam, BC V3K 0J3, and we see patients from Coquitlam, Burnaby, Port Moody, Port Coquitlam, and New Westminster. Free underground parking is available in designated stalls for our patients.

• Monday to Friday9 AM to 6 PM
• Saturday9 AM to 5 PM
• Sunday9 AM to 3 PM
• Statutory holidaysClosed

Our team provides care in English, Korean, and Chinese. Let us know your preferred language when you book, and Korean speakers can read our 한국어 안내 page, and Chinese speakers our 中文服务 page.

Please give us at least 24 hours’ notice if you need to cancel or reschedule, so we can offer the time to another patient. Late cancellations and missed appointments may be charged a fee, which is not covered by ICBC or insurance.

Yes. Balance Lab gift cards can be used toward any treatment at the clinic and never expire. Ask our front desk or call us to purchase one in person or as a digital card sent by email.